Fair Pre-Order Terms
Teddy Bear Treasures is a Premier Teddy Bear & Plush Toy Shop that stocks items from quality International and Australian brands.
As is normal practice in our market of premium and limited edition products, we display and advertise for sale items that are new, in short supply or belong to a collection yet to be released by the manufacturer. The current pandemic means that delivery times for some of these items is longer than which we were all used to. So we have designed the new system with you, our collectors & customers foremost in mind. It gives you the ability to secure your favourites, with a small reserve deposit. and not have to pay the remainder until they are ready to ship. Simple, easy & fair!
Pre-Order and Notify Me, are the two ways to secure your Limited Editions, New Releases & Favourite styles, before they are offered on open sale.
PRE-ORDER: is the shopping action that enables you to secure, Limited Edition and other short supply items, and know that are allocated just to you. We do not oversell, we only ever offer the quantity we have confirmed as allocated to us by the designers. Items able to be Pre-Ordered are advertised in the expected 2022 / pre-order section.
Pre-Order Bears, are able to be reserved online. The full price payable is displayed in the item description and the 1/3% deposit is clearly identified in the price payable now, we ask that you pay the 1/3 by Paypal, Direct Deposit or Credit Card. When we notify you that the bear is in Australia and ready to ship to you, we then ask you to pay the remaining 2/3 cost of the bear, within 7 days.
If your circumstances change and you need to cancel your pre-order please let us know immediately. If you do, we can offer the Bear to another Collector. We are certain they will thank you!
WHAT WE DO & WHAT WE DO NOT DO, If your circumstances change and you need to cancel your reserve.
WE DO NOT, keep the 1/3 deposit money, nor do we give you a store credit,
WE DO: refund the full 1/3 deposit back to you. Why? simple really, you buy from us because you trust us, and if your circumstances change, we thank you for doing the right thing by us, by telling us as soon as possible, and we return the deposit to you, so we can help you, and provide the best possible service to you and to our community of collectors.
NOTIFY ME: Alternatively when the "notify me" button shows just add your email address. If you choose this option we will notify you by email, the moment the bears are on the way to Australia, this gives you the opportunity to secure your bear, before the remainder are offered on open sale. Notify Me / Pre-Orders operate on a first come, first secures basis.
SPECIAL ORDERS: At Teddy Bear Treasures, we are very happy to help you replace a much loved lost teddy, or source that special bear for you. Once we have found the the bear, prior to obtaining the item for you, we require that your Special Orders, be paid for in full. Special Orders* are not returnable and not refundable, as they are just for you and not a stock item.
*Consumer guarantees always apply, and our terms of supply are not intended to limit your rights.