You may request a return of most new, unused and unopened items within 7 days of delivery. The exceptions are, items on sale and items that we have obtained especially for you at your request. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
To request a return please log into your Account and use the message link, this will help ensure that your email reaches us.
You must begin the return of the item, within 7 days of receiving the RMA authorisation from us.
You are responsible for ensuring the safe return of the item, we recommend that you retain your postal receipt, proof of sign for on delivery and tracking information, and consider insuring high value items.
You should expect to receive your store credit within five weeks of giving your package to the return shipper, however, in many cases you will receive a the credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 20 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes to process our credit request (5 to 10 business days).
If the return is a result of our error (you received an incorrect or defective item, etc.) on checking the return, we resolve if the issue is to be resolved by repair, replace or refund.
If we offer a refund, you should expect to receive your refund within five weeks of giving your package to the return shipper, however, in many cases you will receive a the refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 20 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days)
If you would like to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with a RMA Number and instructions for how to return items from your order.
[Unfortunately International delivery, to other than New Zealand, UK, USA & Canada is currently suspended due to the lack of International Flights and COVID delays]
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.