Terms of Trade
At Teddy Bear Treasures we delight in providing you with an unrivaled selection of beautiful quality products that we source from all around the globe.
To request a return, please email us using our contact us page within 30 days of receiving goods. If we approve a return, we will provide information on how to return item(s) depending on the item type and location.
Due to the nature of our goods, All products approved for return, must be returned in their original condition, returns can only be accepted on unused items still in their original packaging unless delivered faulty. For approved change of mind returns, postage costs are to be paid by the buyer unless otherwise agreed in writing.
Store Credit: Items returned in good resaleable condition, will be issued with a Store Credit, to the online account that ordered the goods, for the cost of the goods.
Refunds: We do not offer cash refunds. If a refund is approved, the refund will be made, using the payment method used to pay for the goods at the time of placing the order. The cost of freight is not refundable, and the fees charged to us by the payment gateways when the order was placed are deductible. A restocking charge not exceeding $40.00 may also be applied.
Pre-Orders and Special Orders: Pre-order and special orders are firm sale, once the manufacturer has acknowledged the order with Teddy Bear Treasures, and are treated as a normal sale under our terms of trade.
Good Returned without Teddy Bear Treasures Authority
If a parcel arrives without a Return Authority: Teddy Bear Treasures Staff will examine the outside of the parcel in an attempt to identify and contact the customer. If there is not enough information to identify the Customer no further action will be taken and we will wait for you to contact us. If the customer claims the parcel a $40 Administration Fee will be charged on top of the re-shipping costs, back to you.
Unclaimed & Incorrectly Addressed Parcels (Abandoned Goods): Australia Occasionally we receive unclaimed parcels back from Australia Post or couriers. This may occur if delivery and contact attempts have been unsuccessful, or a delivery refused. When an unclaimed parcel arrives Teddy Bear Treasures Staff will attempt to contact the customer. If there is no response after 7 days no further action will be taken and we will wait for you to contact us. If the customer claims the parcel a $40 Administration Fee may be charged on top of the re-shipping costs.
Unclaimed Warehouse Pickups: (Abandoned Goods) Australia. Occasionally we have unclaimed warehouse pick up parcels. This may occur if contact attempts have been unsuccessful. When a parcel remains unclaimed for more than one month Teddy Bear Treasures Staff will attempt to contact the customer. If there is no response after 7 days no further action will be taken and we will wait for you to contact us. If the customer claims the parcel and asks us to arrange delivery a $40 Administration Fee may be charged on top of the shipping costs.
Lost Parcels:
Not Delivered Claims: Australia and International, All items sent by Teddy Bear Treasures have a unique tracking number
Within Australia, Orders claimed as not delivered, will be checked against Australia Post & our Couriers records. Where their records show that the item has been delivered no further action will be taken. Within Australia, Where their records show that the item has not been delivered, Teddy Bear Treasures provides automatic insurance and will replace the contents of lost parcels. For a lost parcel claim to be approved a package must be confirmed as lost by Australia Post after a Teddy Bear Treasures claim has been raised and a full search and investigation has been conducted by their missing parcels team. We will provide you with a copy of the Australia Post report.
External to Australia we do not insure, International Customers have the option of insuring their deliveries. If an international customer wishes to insure they must contact us and arrange and pay for insurance prior to their order being shipped. If International customers choose not to insure, no claim for non-delivery will be accepted, where proof of posting is held by the company.
Disclaimer: Teddy Bear Treasures reserve the right to make a change to our policies and terms and conditions of use at any time. We disclaim all warranties expressed or implied, of any kind with respect to products sold from this website. While all possible care is taken to ensure that the information provided is accurate, the site and any emails sent are free of viruses, spyware or other harmful elements and the items supplied are free from defect, We will not be liable for any damages arising from the use of this site or the products supplied, whether they be direct, indirect, punitive or consequential. In the event that this disclaimer is ineffective, the maximum compensation due to any user is a refund of the products ordered.